FAQs

Clarity on our process, positioning, and approach — from brand strategy to intelligent systems.

What does a brand strategy agency actually do?

A brand strategy agency defines the foundations that shape how a business is positioned, perceived and remembered. This goes beyond logos and colour palettes. It includes defining your brand positioning, target audience, messaging framework, tone of voice, competitive differentiation and long-term direction.

At Question Marque, brand strategy comes before design. We identify where you sit in the market, what makes you meaningfully different, and how your brand should communicate. This clarity ensures that any visual identity, website or campaign work is aligned and commercially effective rather than purely aesthetic.

Do we need brand strategy before visual identity?

In most cases, yes.

Visual identity without strategy often leads to short-term aesthetic appeal but long-term confusion. When brand strategy is defined first, the visual system becomes a logical expression of positioning rather than decoration.

For businesses looking to grow, attract funding, reposition, or scale, strategy-first branding ensures consistency across marketing, recruitment, partnerships and product development.

How much does a branding project cost?

Branding investment varies depending on scope, ambition and complexity.

Smaller positioning or identity refresh projects may start in the £10,000–£15,000 range. Larger rebrands involving research, messaging systems, identity architecture and implementation can exceed £30,000–£50,000.

We operate on a value-based model rather than fixed packages. Pricing reflects the commercial impact and long-term value of the work rather than hours alone.

How long does a branding project take?

A focused brand positioning and identity project typically takes between 4–8 weeks.

More comprehensive rebrands involving multiple stakeholders, workshops, messaging frameworks and rollout assets may extend to 10–12 weeks.

Timelines depend on client availability, feedback speed and scope complexity. We structure projects into clear phases to maintain momentum and decision clarity.

What is included in a full rebrand?

A full rebrand may include:

Brand strategy and positioning
Audience and competitive analysis
Messaging framework
Tone of voice definition
Logo and full identity system
Typography and colour system
Brand guidelines
Digital and campaign applications

Each engagement is tailored, but we ensure both strategic and visual clarity are delivered.

Do you build websites as well?

Yes.

We design and build strategic websites that translate brand positioning into digital experience. Our website work typically includes:

Site architecture
UX strategy
Design systems
Webflow build
Performance optimisation
SEO foundations

We focus on clarity, performance and alignment with brand strategy rather than template-led builds.

Do you only work with large companies?

No.

We work with ambitious founders, growing businesses and established organisations. What matters most is clarity of ambition and readiness to invest in long-term brand value.

Our role is often to elevate brands preparing for growth, funding or repositioning.

What makes Question Marque different from other agencies?

We combine brand strategy with execution discipline.

Many studios specialise in either conceptual branding or production design. Our approach ensures the strategic foundation informs everything — from messaging to motion to website performance.

We also operate founder-led, meaning clients work directly with senior strategic oversight throughout the project.

How do you measure the impact of brand work?

Brand impact can be assessed through:

Improved clarity in sales conversations
Higher-quality inbound leads
Increased conversion rates
Stronger positioning against competitors
Improved recruitment outcomes

While brand perception is qualitative, its commercial effects are measurable over time through marketing performance and sales alignment.

Can you work internationally?

Yes.

Question Marque is based in the United Kingdom, with a significant proportion of our work delivered for clients in the United States. We regularly collaborate across time zones and have experience supporting global campaigns, digital launches and cross-market positioning.

We are also expanding our presence across EMEA, with a Design Director based in North Africa supporting clients in the Middle East, including Arabic-speaking markets.

Our process is structured for remote collaboration, allowing us to work internationally without compromising clarity or strategic depth.

What is Marque Lens?

Marque Lens is our AI-powered brand discovery tool designed to facilitate strategic thinking in a structured, conversational format.

It guides founders and marketing leaders through a series of strategic prompts covering positioning, audience, values and differentiation. The output is not generic AI copy — it becomes a structured foundation that informs brand strategy, messaging and identity development.

Marque Lens helps reduce ambiguity at the start of projects and ensures stakeholder alignment before creative development begins.

Is Marque Lens replacing human brand strategy?

No.

Marque Lens is designed to enhance — not replace — strategic oversight.

It facilitates structured thinking and surfaces insight efficiently, but strategic interpretation, refinement and commercial judgment remain human-led. We use it to accelerate discovery while maintaining experienced strategic direction throughout.

Who is Marque Lens for?

Marque Lens is suited to:

Founders who struggle to articulate positioning clearly
Marketing leaders aligning multiple stakeholders
Early-stage businesses needing structured brand clarity
Agencies looking to structure internal discovery

It is particularly valuable for time-poor decision makers who need clarity quickly.

How does your process work?

Our methodology typically follows three phases:

Discovery & Strategy
Crafting the Marque (identity and messaging development)
Delivery & Launch

Each phase builds on the previous one. We limit revision rounds intentionally to maintain momentum and avoid decision fatigue.

Do you use AI in your client work?

Yes — selectively and responsibly.

We use AI tools, including generative AI systems, to support research synthesis, structured discovery and workflow efficiency. Tools such as Marque Lens help accelerate strategic alignment at the start of projects.

However, we do not use AI to replace creative thinking or strategic judgment. Core positioning decisions, brand direction and identity development remain human-led.

We operate under a clear internal principle: AI should enhance human capability, not replace it.

We use technology to reduce administrative friction and improve efficiency, allowing more time for meaningful strategic and creative work.

What industries do you specialise in?

We work across culture, technology, hospitality, professional services and mission-led organisations.

Rather than specialising in a narrow sector, we specialise in positioning clarity. Our process is adaptable across industries because it focuses on strategic differentiation rather than trend replication.

How is a rebrand different from a refresh?

A brand refresh evolves the visual expression of a brand while maintaining its core positioning.

A rebrand redefines positioning, audience and messaging before updating the identity system.

Determining which approach is appropriate depends on the business’s current challenges and ambitions.

When is the right time to invest in branding?

Businesses typically benefit from strategic branding when:

Preparing for growth or funding
Entering new markets
Experiencing inconsistent messaging
Struggling to differentiate
Repositioning after a pivot

Brand investment is most effective when aligned with commercial ambition rather than purely aesthetic change.

What happens after the brand is complete?

We support clients beyond launch where required.
This may include:

Website implementation
Campaign rollouts
Content systems
Ongoing strategic support

We aim to build brand systems that scale, rather than static assets that expire.

Do you offer ongoing strategic support?

Yes.

We often continue working with clients beyond initial delivery to support brand rollout, campaign development and digital optimisation.

Our involvement can range from ad-hoc strategic consultancy to retained partnerships.

Do you work with startups?

Yes, provided there is a clear ambition and readiness to invest in long-term brand value.

For early-stage ventures, clarity of positioning can have disproportionate impact, particularly in competitive or funding-sensitive environments.

Can you help if we already have internal marketing?

Absolutely.

We often work alongside internal teams, providing strategic structure and creative direction while internal teams execute day-to-day marketing.

This collaborative approach ensures alignment without replacing internal capability.