We use your personal data to: Respond to enquiries, Communicate about potential or ongoing projects, Improve our website performance, Monitor site usage and user experience (with consent). We do not sell personal data.

We use Google Analytics to understand how visitors use our website and to improve performance and user experience. Google Analytics collects anonymised information including: Pages visited, Time spent on site, Device and browser type. Analytics cookies are only activated if you choose to accept non-essential cookies via our cookie banner. We do not attempt to identify individual users.

We retain personal data only as long as necessary for the purpose for which it was collected, including: Business correspondence – up to 6 years (for contractual/legal purposes), Enquiries not resulting in a project – typically up to 24 months. We may retain anonymised analytics data for longer for reporting purposes.

Under UK GDPR, you have the right to: Access your personal data, Request correction of inaccurate data, Request erasure of your data, Restrict processing, Object to processing, Request data portability, Withdraw consent at any time (where applicable). To exercise any of these rights, please contact us.

Privacy & Cookie Policy

Q: What Personal Data We Collect

We may collect the following information: Name, Email address, Company name, Project details submitted via enquiry forms, Technical data (such as IP address, browser type, device type), Website usage data through analytics tools. We do not knowingly collect sensitive personal data through this website.

Q: How We Collect Your Data

We collect data when: You submit a contact or enquiry form, You email us directly, You browse our website (via analytics cookies, if you consent).

Q: Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases: Legitimate interests and Consent. Where processing is based on consent, you may withdraw that consent at any time.

Effective date: April 3, 2023

Studio Question Marque Ltd

Studio Question Marque Ltd (“Question Marque”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This policy explains how we collect, use and protect your personal data when you visit our website:

www.questionmarque.studio

This policy is effective from 11/02/26. We may update it from time to time to reflect changes in law, technology or how we operate. Please check this page periodically.

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1. Who We Are (Data Controller)

Studio Question Marque Ltd is the data controller responsible for your personal data.

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Registered name: Studio Question Marque Ltd

Registered address: 5 Ducketts Wharf, South Street, Bishop’s Stortford, Hertfordshire, CM23 3AR, United Kingdom

Contact email: hello@questionmarque.studio

If you have any questions about this policy or wish to exercise your legal rights, please contact us using the details above.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you contact the ICO.

2. What Personal Data We Collect

We may collect the following information:

Name
Email address
Company name
Project details submitted via enquiry forms
Technical data (such as IP address, browser type, device type)
Website usage data through analytics tools

We do not knowingly collect sensitive personal data through this website.

3. How We Collect Your Data

We collect data when:

You submit a contact or enquiry form
You email us directly
You browse our website (via analytics cookies, if you consent)

4. How We Use Your Data

We use your personal data to:

Respond to enquiries
Communicate about potential or ongoing projects
Improve our website performance
Monitor site usage and user experience (with consent)

We do not sell personal data.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate interests – to respond to business enquiries and operate our studio effectively.

Consent – for analytics cookies and any optional marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

6. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve performance and user experience.

Google Analytics collects anonymised information including:

Pages visited
Time spent on site
Device and browser type

Analytics cookies are only activated if you choose to accept non-essential cookies via our cookie banner.

We do not attempt to identify individual users.

7. Cookies

A cookie is a small file stored on your device when you visit a website.

We use the following types of cookies:

Strictly Necessary Cookies

These are required for the website to function properly and cannot be disabled.

Analytics Cookies (Optional)

Used to understand how visitors interact with the website. These are only set if you accept them via our cookie banner.

You can manage your cookie preferences at any time by selecting “Cookie settings” in the footer of our website.

You can also configure your browser to refuse or delete cookies. However, some website functionality may be affected.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure or misuse.

9. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected, including:

Business correspondence – up to 6 years (for contractual/legal purposes)
Enquiries not resulting in a project – typically up to 24 months

We may retain anonymised analytics data for longer for reporting purposes.

10. Your Legal Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this policy periodically. Any changes will be published on this page.